PRIVACY POLICY

 

Purpose of use of customer information at INNAT ONLINE STORE

We will use customer information collected on this website for the following purposes. Except when permitted by law or when we have obtained the prior consent of the individual, we will not handle customer information beyond the scope necessary to achieve the following purposes.

1. To deliver ordered products and provide services requested by customers.

2. To obtain statistical data to take measures to provide customers with higher quality services.


Contents of customer information collected on this website

The customer information collected on this website for the above purposes includes the following:

  1. full name
  2. Postal code, address
  3. telephone number
  4. email address

Please note that all of the above personal information is provided by the customer's will. However, if you do not provide this customer information, you may not be able to use some of the services.


Provision of customer information to third parties

This site will not provide customer information to third parties without the prior consent of the individual, except in the following cases:

  1. When we have obtained your prior consent.
  2. When we disclose or provide personal information to subcontractors, etc. to the extent necessary to provide the services requested by the customer.
  3. When disclosing or providing statistical data or other information in a format that does not identify individuals.
  4. When disclosing or providing personal information to a third party who has entered into a contract that includes confidentiality obligations regarding personal information, prohibition on re-provision, and allocation of responsibility in the event of an accident, and who is guaranteed to handle personal information in the same manner as this site.
  5. When we receive a legally obligated disclosure request from a court, prosecutor, police, or other judicial or administrative agency.
  6. When we reasonably determine that it is necessary to protect the rights, property, safety, etc. of this site or a third party.

Regarding the deposit of customer information

When this website outsources the handling of customer information to an external third party due to business outsourcing, etc., we will select an appropriate contractor and provide necessary and appropriate supervision to the contractor to ensure the safe management of the entrusted customer information.
We entrust the information necessary for our business to the following subcontractors. These companies are obligated to maintain the confidentiality of personal information and are prohibited from using the information for any other purpose.

  1. For product delivery services: orderer name, delivery address information, delivery product information

Correction and suspension of use of personal information

If you wish to correct or suspend the use of your personal information, please contact us through the inquiry page. We will respond promptly after verifying your identity.

Matters concerning customer information

  1. If we receive a request from the individual to disclose their personal information, we will disclose it in the manner agreed upon with the individual. However, we may refuse to disclose the information in the following cases:
    1. When disclosure is likely to harm the life, body, property, or other rights and interests of the individual or a third party
    2. When disclosure would violate laws and regulations
  2. Notification of the purpose of use of customer information
    If this site receives a request from the individual to notify the purpose of use of their customer information, it will inform them of the purpose of use. However, in the following cases, notification may not be made. In such cases, we will notify you that notification will not be made along with the reason. We may charge you a fee for notification. In such cases, we will notify you of the amount in advance.
    1. When notifying the individual of the purpose of use may harm the life, property, or other rights and interests of the individual or a third party.
    2. When notifying the individual of the purpose of use is likely to harm our rights or legitimate interests
    3. When it is necessary to cooperate with a national government agency or local public body in carrying out legally required duties, and notifying the individual of the purpose of use may impede the performance of said duties.
  3. Correction of customer information
    If we receive a request from an individual to correct, add to, or delete (hereinafter referred to as "correction, etc.") the content of their customer information because the content of that information is not true, we will conduct an investigation to confirm the facts without delay within the scope necessary to achieve the purpose of use, and if we find that the request is justified, we will make the necessary correction, etc.
  4. Suspension of use of customer information
    If we receive a request from you to suspend or delete the use of your personal information (hereinafter referred to as "Suspension of Use, etc.") on the grounds that the personal information we have collected is being used for purposes other than those for which you have given your prior consent, or that it has been obtained by illegal means, we will conduct the necessary investigation and either suspend or delete the use of your personal information or take any other measures to protect your rights.
  5. Stopping provision of customer information to third parties
    If a customer requests that we stop providing their personal information to a third party because it has been provided to a third party without their prior consent, we will conduct the necessary investigation and, if we find that the request is justified, we will stop providing that customer information to the third party.
  6. Claim procedure
    The personal information manager of this website will handle requests for items 1 to 5 above. Please note that when making inquiries about customer information, we may ask you to verify your identity.

    INNAT DESIGN Inc.
    Email address: info@innat.jp

  7. Any questions or complaints regarding the handling of customer information and the safety management measures for customer information will be accepted through the person in charge of personal information management on this website (see above). Please contact us by letter or email.

    Revision of Privacy Policy

    We may review and improve this Privacy Policy from time to time to reflect customer feedback.

    Contact details regarding the handling of personal information

    INNAT DESIGN Co., Ltd.
    Address: 5F, 1-2-14 Tomigaya, Shibuya-ku, Tokyo 151-0053
    Email address: info@innat.jp